My office built a website for a financial services business referred by a longtime client who we work with often and work hard to keep happy. Accordingly, we wanted this client to be happy and worked hard to make it happen. There were multiple delays on both ends, and a complete redesign before the client was happy and the final site was approved. We spent another two weeks convincing the client to give our developers the information necessary to launch the site using the correct domain info on a secure server. Then this happened.
Client: How do I get my SSL back?
Me: I was able to transfer the SSL and install it on the private server. The site is good to go.
Client: Why would you do that? I want it on GoDaddy’s servers.
Me: We use a private server for our clients because it’s far more secure than publicly shared servers like GoDaddy. We can move it back if you prefer, but we don’t recommend it.
Client: Can you please move it back. Also when I type in [business name] in google it says that my site has been hacked?
Me: Please send us a screenshot of the hacking notification.
Client: It was there last week but now that the new website is up it went away.
Gee, I wonder why.