Me: Dear Client, please fill out our online form to setup your project. No matter what, please DO NOT attach anything to the form. Our server is acting up right now and attachments are causing issues. We are working to fix this, but can’t be certain it will be fixed by day’s end.
The next day…
Client: Hi, I submitted the form yesterday but didn’t receive confirmation. Did you get it?
Me: No. Did you attach something to the form? That might be the issue.
Client: Yes, I attached our logo. I wish you would have warned me that there was an issue with attachments because now I’ve wasted my time and have to do this all over again, and as I stated earlier (and I expect you to actually read my emails), I don’t like wasting my time.