I’ve been working with a web agency for a long time as a projects manager.
We had one project at a very late stage; the website was almost finished and we only needed textual material from the client, as he indicated that the current website material will be replaced. The client clearly instructed me not to upload the new website with any old information, so we waited for new information to arrive.
Several weeks passed, and one day, we received an angry call from the client:
Client: Why is my website still not published?
Me: We’re still waiting for your new information, as you promised. Can we upload the website with the old information?
Me: OK, so please send us the new information and we’ll publish the website immediately.
We had 2 or 3 similar calls within a period of 4 months with the same question – why is the website still not published? Eventually the client even threatened us with delay charges and fines. After several emails, the client eventually agreed to pass communication over to one of his colleagues, who sent the information immediately and the new website was finally published.