I’ve been a freelance graphic designer for over five years.
Recently, a client was referred to me by a business partner, who was in the
process of designing his website. The client needed a logo for his business,
but didn’t know what he wanted so he gave me “full creative reign.”
Shortly after the client signed his contract and made his upfront
payment, I sent him some artwork drafts and asked for his feedback. Three days
went by with no response.
just checking in to make sure you received your first artwork drafts.
don’t like them. Make a new one.
Glad to! First, though, could you tell me what you didn’t like about the first
drafts? This will help me make something that you’ll like.
Five days went by with no response. Then I got a phone call.
Where’s my logo?
Well, as I mentioned, I need some feedback on the first versions. Without your
feedback, I could spin my wheels and waste time and effort making something you
(suddenly shouting) How the hell are you still in business? What kind of model
do you think this is? I owe you nothing! I paid $xxx and all I got was one
stupid little logo!
please calm down. Just let me know what you’d like changed, and I’ll…
What is this? How dare you talk back to me! How old are you? You sound fifteen!
I’ve been in business for 25 years and you give me a stupid little girl logo
for STUPID LITTLE GIRLS!
He continued his tirade for a few minutes. I listened and doodled him being eaten by a monster until
he ran out of steam.
(breathless) F*ck this. I’m done with you. I refuse to do business with a
stupid little girl.
I consider this a formal termination of our working relationship?
Happy to hear it. Thank you for your business.
I later learned from my business partner that this same client had
also tried to dodge paying for a website design. When the site was shut down,
he pulled a similar screaming rampage over that.