I’m a college student that has been working as a freelance designer to pay some bills.
A year ago a company contacted me about designing a flyer and a billboard for them, the deadline was pretty fast and we agreed on a price that included a rush fee.
Two days into the project I got run over by a car that broke both of my legs. I was sent to a hospital where I had to get surgery. As soon as I got out of surgery and regained consciousness I contacted the client and told him what happened, and that I was going to be unable to work on any projects. I’d been given pretty strong pain meds and I wasn’t in any kind of shape to do anything, so I wasn’t going to meet the deadline that was set. I offered to get him in contact with another designer and to give him all the files needed so he/she could finish the project in time. I also told him that I could refund half the rush fee he paid me in advance.
His answer deserves to be framed.
Client: What happened to you is terrible! Hope you get better soon, but since you only had to get surgery on your legs and you can still use your hands. I think you can keep working on the project. Cheers!
The nurse also thought he was an asshole.