I work part-time as a tech for some smaller clinics and medical facilities in the city. Most of the time the work is a simple installation of programs, troubleshooting, or teaching doctors how to use their devices.
As of lately, however, a few of the doctors started tackling issues on their own. Entirely commendable but, they have broken their fair share of equipment lately because they just don’t know tech very well.
Thus at one site, the “chief” asked me to provide basic training for our doctors. During this training, I kept getting a lot of confused looks when talking about navigating Word.
Client: I’m clicking and it’s not working.
Me: (clicking to test) It’s definitely working, let me see you try.
Client: It doesn’t work!
I look to see what’s going on when he clicks. Turns out, the right-click menu appears.
Me: Are you left-clicking?
Client: No! It’s easier for me to right-click. Left clicking makes my finger hurt.
I had to proceed to label each different button on their mouse with a silver Sharpie and explicitly say “Click 1” or “Click 2” from that point on.
What’s worse is some of them are still in their 20s and don’t know how to use a computer.
Doctors don’t intimidate me anymore.