I work for a translation company and we have a frequent client who simply refuses to make things easy.
Client: (emails order form without any attached files) This is a preview form and it will also be sent to you by fax together with the actual foreign text.
The administrative staff are about to lose it since the client always sends duplicate orders this way. A fax with the actual order arrives 30 minutes later. They want a translation of a printed text from the internet. In addition, the print has become all pixelated and unreadable. Of course, they additionally want this on express delivery….
Me: Could you please email me a better copy of your order since the translator won’t be able to read this here source file? Your fax made it pixelated on transmission.
Client: Sure, I’ll send it by snail mail.
Me: Fine, that would do. Please write your postal address and booking number so we can put the papers in the correct folder.
The client does not respond to my reply. Two days later (!) the text arrives. Remember, they wanted express delivery… But that’s not all. The client has printed out my request email and ignored that I kindly asked for a postal address and booking number.
When the translation is ready, I’m unable to fax it because of an error. Their fax machine can’t be reached. I send them another email about it.
Me: Our fax won’t come through since your machine doesn’t respond. That means we can’t send you the translation by fax. Would email delivery be okay?
Client: No. Please don’t email it! The translation contains confidential information! Someone could snatch it if it gets on the cloud.
Well, it’s actually a printed webpage that has been on the internet for a few weeks, maybe longer… It was obviously not confidential at all. I contacted them again and asked for the postal code. No response. I actually ended up googling where to send the delivery. I know I got the right address, but nevertheless
A month later the client sends a message:
Client: It seems like we haven’t received this particular translation. Would you please be able to check what has happened to it?