I work as a graphic
designer for a small promotional products company, and we sell a LOT of hats. I
was working with a client who wanted hats that were completely custom from the
button-to-the-bill. We handle the design, and then they’re manufactured
This client was a nightmare from the beginning. Getting art approval was awful
for everything, from figuring out if they wanted a printed sandwich, contrast
stitching, contrast eyelets.
The problem was trying to
explain things to them. They were a husband and wife team that own an insurance
company; the husband is easy enough to deal with but the wife… let’s just say I think she’d have a real
problem with a book of connect the dots puzzles.
Me: Alright, so after proof
approval, these hats typically have 60 days production at this price. However,
there will be an additional two weeks because of the Chinese New Year.
Client (Husband): Oh, that’s fine.
Me: You don’t have an in-hands
date or a specific deadline do you?
Client (Husband): Nope! 60 days
should be fine.
A month passes, and we get a call from
the other client.
Client (Wife): We just wanted to
check up on the status of our hats? It’s been a long time and we thought they
would be done by now. We need these for our open-house!
Me: Well, you chose 60-Day
production and there was also an extra 2-week delay because of Chinese New
Year. This was approved by your husband.
Client (Wife): Yes I saw that in the
email but what does Chinese New Year have to do with anything?
Me: They’re… made in China?
Client (Wife): Well why on earth
would they be made there?