I was working for a really
volatile client on a job. She had to submit a company profile to the board and
I had sent it to her two weeks prior to her meeting. The day before the meeting
I get a call:
Client: I’m not sure about
the profile you’ve sent me, you haven’t followed the brief.
Me: Oh? What have a missed?
Client: I specified a quote
to go on the front cover and you’ve put it on the back cover. Why would you do
that? I expressly specified in the brief it was to go on the front.
I checked the brief and it wasn’t specified.
Me: Actually I thought that
communication and design-wise it worked better on the back cover.
Client: Look, if we are
going to work together I need you to learn to read a brief properly. I
need to know WHY you would choose to ignore my instructions?!
Me: Actually, I have a
question for you; why didn’t you phone me two weeks ago when I gave this to you
and ask me then if I could change it?