I was working as a receptionist at a vet clinic to pay my way through my degree in Graphic Design. I was in my last semester of the program and beginning to accept freelance work in my free time. My boss knew this and approached me with some work:
Client: Hey, we need a flyer for an upcoming event. Can you whip something up? Here’s the info.
Me: I can’t really do this here – all we have on these computers is Word.
Client: Why don’t you use your designer programs? We need something eye-catching!
Me: Just to be clear, you’re asking me to use programs that I pay for out of my pocket, on my personal laptop that I also paid for, during work hours at a job where I was not hired for my skills as a Graphic Designer, to create a professionally designed product for you, with no increase in my hourly rate? I’m sorry, but no. If you would like, we can certainly discuss my freelance rates after hours. I charge $25/hr and I estimate a flyer of this type would take about 2-3 hours.
Client: Seriously? That’s way too much for a simple flyer! Isn’t there like a Friends and Family discount?
He was silent for a moment and then went back to his office. He later made his own version on Word, using about five conflicting fonts in various colors.
This encounter was pretty typical of the culture there, and I quit two weeks later.