I was diagnosed with a hearing disorder when
I was a child. This hearing disorder makes it difficult for me to understand
conversations and it’s getting to the point where I’m considering a hearing
A client wanted a phone conference. My policy
is video conferences (body language and lip reading is possible at least, plus
Skype allows texting during the call) or instant messaging/email. That way, I
understand exactly what my clients want and both of us can send
Client: I can’t video message. Let’s call.
Me: I explained to you earlier that that would be hard for me. Would you
Me: Why wouldn’t email work?
Me: I hope you understand that it would be difficult to understand you.
Client: Work it out.