I was building a website for a real estate agent who was selling apartments in a newly constructed building.
Client: I found some information about property value projections for the area. Could you add them to the “information for investors” page?
Me: Sure, I’ll have it done in an hour or two.
The client phoned me back later that day.
Client: The property value projections show that prices in area are falling! Can you change it so it look like they’re increasing?
Me: That is… no. I’m not comfortable doing that. If you like, I could remove the information altogether?
Client: Come on! Nobody is going to notice if you swap the minus sign with a plus sign!
I worked with a client who wanted a logo. Surprisingly, he described exactly what he wanted: specific colors, drop shadows and gradients. I made some mockups, happy for once I’d gotten clear, easy instructions.
His only response for that mockup, and the next five rounds of mockups:
Client: Make it more like [his company’s name].
My mockups all already had [his company’s name] in them, so I had no idea what that meant.
Eventually, I was frustrated enough to get cheeky. I took a screenshot of the body of his email and cropping it to where he’d typed [his company name] in plain black 10pt Arial.
Me: Like this?
He loved it. My facepalm was audible in the next room.