I used to work as help
desk support for a Microsoft shop. I had a client who called so often
that I recognized their voice. Without fail the conversation went like this:
Client: I forgot
my email password. Can you reset it?
Me: Do you have
outlook open right now?
Client: Yes, and
it’s asking for my password, what is it?
Me: It’s the same
as the password you used to login to Windows this morning.
Client: Ok, what
Me: When you came
to work this morning you had to login to your computer, right?
Me: Ok, so the
password you used this morning is the password you need to use now for your
Client: I can’t
remember that! Can you just reset it?
Me: If I reset
your password I will have to call your manager and let them know the new
password as per company policy.
Client: No! No!
I’ll get in trouble again! Can’t you just look it up or something!?
Me: Ok, lets try
this. Log out of Windows….
At this point I would
have to explain what the start button is, and how to log out.
Me: Ok, now do
you see your name on the login screen.
Me: Try to login.
Client: Ok, I’m
Me: Which password
did you use?
Client: I typed
Now open outlook and type that in when it asks.
That worked! *hangs up*