I uploaded wedding images to my website and waited for a client’s photo order. The client (and groom) is back in Hong Kong. He calls and says he want a reduction in price because his friends photos were better than mine (which I don’t believe is true). Note that he has a thick accent for most of this conversation.
Me: No problem John. How about I give you all the deposit back and call it quits, you can just use your friend’s photos.
Client: No, no, please – we just want a reduction in price. Send us the high-resolution files and we call it quits.
Me: Please, John, I’d prefer to give you all the money back.
Client: I don’t understand, my English not too good, please explain.
Me: John, I recall your best man’s speech – especially the bit about you studying English at Oxford. I know you understand me quite well. Full refund… images deleted… it’s the best way.
Client: Oh, okay. How much discount for the high-resolution files then?
Me: No discount. I’m spending valuable time talking to you right now, when I should be spending that time looking for new clients since I’m out so much money.
Client: No, no, I’ll pay by cheque, is that okay?
His brother-in-law ended up paying me in cash.