I started getting requests for changes for a deadline the following day:
Client: (9 AM) We love the video edit but can you change the opening titles to the font we discussed?
Me: (9:01 AM) The titles are in the specified font and kerning.
Client: (11 AM) Well, they don’t look like the titles on our other videos. Are you sure you’re using [X] font and [Y] kerning?
Me: (11:02 AM, doubles checks Premiere Pro and brief) Yes I’m sure.
Client: (2:20 PM, sends screenshot of earlier video) It should look like this. This was done with the specified fonts but yours doesn’t look the same. Why can’t you get this right? I’ve attached a PNG with the CORRECT font and kerning, please use that.
Me: (2:35 PM) Umm… your PNG doesn’t match at all. If you want me to change it I will, but it’s different than specified. Please advise.
The following day:
Client’s art director: (10 AM) Please use your original titles. The PNG you received had the wrong specifications.
Me: (invoices for extra day)