I sat down with a client who was in a panic because she wanted to change web designers. She signed, paid in full, and asked when I would have her site completed. I told her I will have a demo to show her in a week or so.
Four days later, she calls me in a panic, asking if the site is done because the previous designer is getting on her case and if she told him she hired a new one, he may take down the current site. I tell her I am not finished, and that I would need until the quoted timeframe to get the site done, especially if it needed to be put live ASAP.
For the next few days, I spend all day and night working on this site to meet her demands. On day seven, not only do I give her a demo, but a complete, working, and (in my opinion) beautiful website to show her.
Two days later, she tells me that everything is a disaster and that she just found out she was under contract for another two years with her current web designer. But that’s okay, because she “didn’t like the website anyways.” It “lacked detail.”
She demanded all her money back. I told her that that was unreasonable since she demanded a complete website to be delivered in a week and the service had been provided despite a reduced time frame and an change of scope.
She let me know she will be suing.