I received three angry emails from a client over the weekend. They culminated in the client threatening to contact his attorney if he did not get a full refund by Monday morning.
On Monday morning…
Me: Apologies for the delay on my response; I do not work over the weekend. We cannot give you a full refund as we’ve already completed and installed your new design that you signed-off on. You are currently using it.
Client: Please stop harassing me with your emails! You’ll be hearing from my attorney.