I offer a four-day (96 hours) turnaround on illustration orders, usually juggling five-eight orders at a time. I’m comfortable doing so. Part of it is that I have a formula for this service.
Typically, I respond as soon as I get the order, and then again when a sketch is decided upon in order to communicate and confirm that I am about to get to work. This usually takes up the first day or two. After that, I start the illustration. I make it a point to let clients know I can’t be in constant contact at this point, especially if I’m handling more than one request.
However, there are those clients who veil impatience with ‘concern’, and message me within hours of my confirmation message that tells them that I’m starting work. This is the most recent example:
Client: Hi there, I haven’t heard from you in a while. How is my order coming along?
I received that after 8 hours.
Client: Hi! How’s everything going over there? 🙂 Are you keeping well? Have you finished my order yet?
I received that after about 12 hours.
Client: Look, you’re taking your time here. I’m not going to be played for a fool. Get to work or give me my money back.
I received that (on my birthday) after 20 hours.