I have this client, who came proudly to our office
with his design for a website, and wanted us to create it. We didn’t see a
problem with the design; it was sound, except for a few minor details, which we
explained should be done differently. He accepted and gave us the go-ahead to
build it for him.
After a lot of work, we were ready to share a preview of the site with the
Client: Yes, this looks great so far.
We get back to working on the site. Tuesday comes
around, and we’re working to get the site live by Friday, and the client calls.
been bothering me about the site.
Me: What’s the problem?
Client: I can’t quite figure it out. Please come down to my office so we
can look at it.
The client’s office is about 1.5 hours away, so we
head over and meet with him, and together, we eventually make one very minor
tweak to the design.
Client: It’s perfect!
We continue to work on the site’s backend, making no
further design changes, and we’re still anticipating going live on Friday.
Wednesday morning, I come in to find 36 new emails
sent from the client all within one hour, claiming that “his design was ruined”
and it wasn’t what he wanted. In the last email, he wrote:
Client: Screw it. I don’t
like this whole design. Take it back to the drawing board and do it all over.