I have a small design firm. One of
my designers came to me and complained about a client. He’d tried to handle him
on his own, but this was such a client from hell that he was stressed, losing
sleep, and basically about to have a nervous breakdown.
I’m a firm believer that my
employees do not have to deal with this sort of stuff, so I gladly took the
lead. Sure enough, this client was the biggest toolbox I have ever encountered.
His chief complaint? That his web site looked slightly different in IE 6.
Updating the site was fine and I told him it would be ready be end of day
tomorrow. He went nuts, threatened to complain to the BBB and accused us of
false advertising. He was rude, unreasonable and threatening. I was impressed
that my employee tried to handle this guy on his own for so long. Me? I wasn’t
I hung up the phone and called back
the client’s company to speak to the owner, who I knew to be a nice guy.
you’ve been a client for a long time and I’ll do anything you want. But your
employee is a jerk. He’s rude, unprofessional, has been verbally abusive and he
is not allowed to ever call us ever again.
Dave was silent for a few seconds.
You know, you’re absolutely right. That
guy is a total ass. I’m sick of him too. I’m just going to fire him, it’s
about time. Sorry you had such trouble with him.
Big party in the office that day.