I had this client. He said he
wanted an E-commerce website building (E-cigarettes and Vapes). Completely
custom. I was starting out, and accepted to build the website for a tiny
amount. I agreed, and tried to agree a design.
Client: I want this black background, with blue text.
That will look cool.
Me: That will be difficult to see.
Client: Well… let’s see how it looks.
Set the colours
Client: Can we make that blue stand out. Make it bold.
I update the colors.
Client: Hmm. Can we make it brighter?
Eventually it’s white text on black
Me: May I suggest we go with black text on white?
Client: Ok … Oh that looks better. Why didn’t you
suggest that before?
Me: (losing will to live). That’s fine. Now, for the
Client: Well, I want it to be this bubble font. Let’s
make it turquoise. And I want a smoke-filled background.
I made the design, hoping he’d realise how bad the design
it was (looking at the page was giving me a headache).
Client: I like that. It’s different from the others.
Yeah, because it’s terrible in every way.
We went back and forth on design elements, and eventually
is was readable. Then we get onto functionality. Shopping cart, Payment
gateway, and a growing list of features.
Client: I want it simple – nothing too advanced.
I made a simple E-commerce website that was simple
Client: What is this? It’s too basic. I want more
Me: Ok. What features?
Client: I don’t know. Make it better, like all the
other ones. I want [list of things Amazon has].
Me: Ok. Though, I will have to charge extra
Client: Why? Amazon didn’t pay for those features!
Me: They most certainly paid tens of thousands of dollars for a team of
professionals to produce those features.
Client: Says you!
I build several features. He’s yelling about the project
taking too long. He has already threatened to hire a massive company to build
this for him. He claims what I produced is rubbish, and that I am taking too
long (in total I have spent 4 months working when I can).
Me: Well, if you are unhappy, I can undo the changes
made, and we can part ways. Though, a company will charge thousands of dollars
to build a bespoke E-commerce site, and could take up to a couple of
months to build the product to your requirements.
Client: But at least it will actually be decent.
Me: Ok, I understand. I will remove my website from your
server; and we will part ways.
Client: But that’s my website. You cannot take it.
Me: Well, since you will not pay, this is my
Intellectual Property. We signed no contract to state otherwise. I have setup
the server, sorted out the security (with SSL). I am building your website for
a pittance, frankly. If you intend to hire another party, I retain all rights.
The client started getting abusive, calling me a robbing
(a word rhyming with blunt).
Me: I’m sorry you feel robbed, but I have not been
paid; and you will not work with me.
More cursing from the client.
Me: I think it is better that we part ways.
I took down the website.
Client: What’s going on? Why isn’t the website up?
Me: Well, you did not want to pay me for my services,
and it will be better that we go back to before I accepted the project
Client: I don’t care. Either put the website up, or I
will kick in your front door and [continuing list of abuse].
I’d have been scared, except that this client had a list
of health issues, and wouldn’t have been able to do anything.