I had my grandfather and his much younger business partner as a client.
Client:Your grandfather’s yahoo is broken.
Me: His yahoo? What, do you mean the email account has a problem, or is the website down?
Client: Yes, his email. You have to fix it. Do you have a few minutes?
Me: I live in Toronto, remember? He lives over two hours from here.
Client: No, I mean over the phone. You tell me, I’ll call him and tell him what to do. I think Yahoo has a virus.
Me: You mean you think his email was hacked?
Client: No, a virus. He can’t log into his email. You reset his password and he can’t log in. I can log in using his email and password but the yahoo on his computer must have a virus. He took it to one of those shops and now his Yahoo doesn’t work.
Me: Are you sure he isn’t typing his new password in wrong?
Client: No, that’s ridiculous. It must be a virus. Can you, like, Google a virus?
Me: Uh, yeah. I’ll call you back.
I had a coffee and checked my schedule to see if I could fit a trip out of Toronto to see my grandfather over the weekend. When I called to see when would work…
Client: It works! Everything is fine. Problem solved and your grandfather is relieved.
Me: Good! I’m glad the virus is gone.
Client: Don’t be silly, it was the password. He wasn’t typing it in right. Your grandfather’s very old, you know.