I do freelance computer repair here and there. Most of my
clients are very easy to work with but there are always those special ones. I
get a call from a past client that was a quick repair job.
Client: Hey my computer won’t start up. It keeps
going to a window and won’t let me open the Internet.
Me: What does the window say at the top?
Client: It says “Automatic
Start Up Repair.” What happened? Did I lose all my pictures?!
Me: No, it seems that your computer might have been
shut down incorrectly. Did you select the start button and choose the shutdown
Client: I unplug it when I’m done to save on energy
you know. We all have to pitch in to save the environment. Can you just do that
thing where you go on my computer from your house and fix it?
Me: The computer would need to be on the desktop
screen. I cannot see anything because it is in repair mode.
Client: What can I do?
After explaining while it is okay for her to unplug the
computer, she needs to properly shut it down. I quickly had her do a hard power
off and made sure she selected the normal Windows startup.
Moral of the story: some people actually need guidance on
how to “turn in off and on again.”