After trying to contact a client for two months about a 20-hour retainer that was purchased but not used I received this email:
Client: I am tired of paying every time I want work done. How much will it be to have a tutorial so I can have my employee do it?
Me: I’m sorry, it’s actually the other way around. You already paid your 20-hour retainer two months ago. I’m asking you to send me work.
Client: Then how come you keep sending me emails about more invoices?
Me: The last invoice I sent you was for the two months ago. The rest have been asking if you have something for me to do, not invoices.
Client: My employee will be in at 11 AM to do the tutorial.