I did a branding project for a small restaurant. Defining the colors took forever because the client changed her mind a couple of times. Then this happened:
Client: I ordered signs and they are all in the wrong color.
Me: What do you mean? We are not done with the color definition.
Client: I sent them your first draft.
Me: What? Why would you do that?
Client: I was talking about this “dark blue” from day one. I have this particular color in my mind and I talked to you about this. I thought we were sync.
Me: But I can’t read your mind. I’m trying my best to get as close as possible.
Three days later I received an email with a bill attached (3600€). The client demanded that I pay for the signs since it is my fault that I don’t get it right the first time.