I designed some coins for a client who specified Pantone Orange 021 enamel around the edge. I advised them not to use orange enamel on a gold plated coin. They were difficult throughout the entire process and insisted in orange. After receiving the coins, the client wanted them remade because the shade of orange was incorrect. (It wasn’t)
After sending client the email where he asked for that shade (plus a scan of the Pantone swatch next to the coin), I asked:
Me: What shade of orange did you want to change it to?