I designed a website for a client based on a very specific brief. They loved it and sent it off to their developer. Once he had finished coding it, the client sent it to a friend who was “in to design” to look at. He decided he didn’t like it, and he managed to convince my client that they didn’t either.
They came back to me saying they wouldn’t be paying because it didn’t fit the brief. After forwarding them their original brief and the email where they had signed off on my work, they begrudgingly agreed to pay me.
Six weeks later, I still hadn’t been paid. I chased the unpaid invoice and received the following response from the client’s assistant, who had clearly hit ‘reply’ rather than ‘forward’ when she received my email.
Client: That idiot is chasing us again. See below.
Me: It seems you replied to my last email rather than forwarding it on. Just a heads up.
Client: Now he’s somehow reading our emails.