My company is launching a new website and my job scope for the last year has involved populating content, testing the site and reporting bugs to the site designers and developers. Our director has spent the last year demanding change after change to the site, at least half of which were major back-end edits.
We’re now a week to launch and our director is facing a problem where one of the features (a static gallery of featured photographs in each post) isn’t showing up for him when he accesses the site. He’s refusing to pay the rest of our invoice until the “bug is fixed”. In his words – he’s not the only person who will be facing this problem, so we are not paying them until it’s fixed.
Here’s the thing: my colleague and I have tested the site across over a hundred devices from different brands. Multiple web browsers. Different internet providers. In different countries. Over and over. Without problems. He’s quite literally the only person facing the issue. The gallery of featured photographs shows up on every single other device we’ve tested and the site itself is perfectly functional, dynamic, and mobile-responsive, completely ready for launch. We’ve tried explaining this to him several times to no avail.
The site designers and developers have been sending unfailingly polite weekly emails asking us to please pay the rest of our invoice. I’m not allowed to respond (being low on the company ladder as I am), so they just sit in my inbox making me feel terrible while I valiantly try and get my manager to convince our director to just pay them already.
My contract ends in two weeks; I have never been so ready to scramble and not look back.