A client wanted signage designed for her new store. I sent my quote which included the clause about a non-refundable deposit up-front. Followed this up with a call explaining I would begin as soon as the deposit was paid. Didn’t hear anything for about two weeks, then I get a frantic phone call:
Client: Where’s the artwork? The printers are ready to go, and the shop is opening in a few days.
Me: You haven’t paid the deposit, so I haven’t started.
Silence, followed by:
Client: Can you do something quickly? it should only take ten minutes. I mean, how many fonts can there be?
She made a card payment while I was on the phone with her.
It didn’t take ten minutes.