About five years ago, I managed a small chain of language schools. In September, a lot of new students joined, so everyone in the office made calls to make sure we could process applications as quickly as possible.
Client: I want to study in a mini-group, and I can only make it Mondays and Thursdays, 1 p.m.
Me: Wonderful. We don’t currently have any other future students who are interested in that kind of schedule, especially since that’s the middle of the day and most people work office jobs. However, we can start a group with you. It means you’ll be attending individual classes but pay the lower price for a mini group, and if anyone else with the same level of English can study on that schedule, they will join you.
Client. No, I am not interested in individual classes. I only want a mini group.
Me: There are currently two mini groups of this level, one at 6 p.m. Monday and Wednesday and one at 7:30 p.m. Tuesday and Thursday. Perhaps, you could find an opportunity to join one of them.
Client: No, I want one at 1 p.m.
Me: Unfortunately, there really are no other students so far interested in this schedule. However, there will be people signing up in the following weeks too, so perhaps somebody will want to join you.
Client: I don’t want to wait, I just want a mini group at 1 p.m.
Me: (increasingly frustrated) Unfortunately, I cannot simply go ahead and find two to four other people who have the same level on English and happen to have free time at 1 p.m.
Client: Well this doesn’t work.