Client: Can you get rid of the triangle at the start of every video?
Me: There isn’t one. You don’t mean the play button, do you?
Three minutes later, after they’d checked:
Client: Yes it was the play button. I just prefer it at the bottom of the screen. Can you move it?
Me: (after laughing uncontrollaby for five minutes) Yeah I don’t have control over that. Maybe check your preferences.