I worked as an external programmer for a graphic design agency; it was my first job for them.
They told me that it took two years to discuss the design with their client. I saw about 50 different pdf-files with slightly different colors and illustrations. I thought this meant the issue had been thoroughly discussed and was decided.
I’ve never been more wrong. Nothing was clear, everything was up for argument. Every time the client emailed us they asked for another minute change to the typography: kerning, line-height, anti-aliasing, font-smoothing. We actually discussed quarter-pixel values. Again: I was a programmer – this shouldn’t have been my problem. But it was.
After 10 weeks I finally finished my work. All I had to do was transfer the website to the server. Then I received another mail from the agency:
Agency: The client found out that the font we used will cost a license fee. They will not pay it. Use an GoogleFont instead.
Then the whole process started over from the beginning.