This was an exchange I had for the first website I ever designed/built. It was for a small hobby shop. At the time I was really into models so I was very excited to work on the site for a place I went to all the time.
Client: What is this? Is this it? Is this all you did?
Me: Yes, it’s the 5 pages we talked about . . .
Client: But where is the rest of the website?! This is just some photos and info about the store!
Me: Yes, it is just info about the store and some photos. That’s what we agreed to and is in the contract you signed. What do you feel is missing?
Client: I just expected more. Where are all the products, how are people going to buy things online!?
Me: Did you expect an eCommerce site? We only agreed to a simple 5-page site, that’s what you paid for and what’s in the contract.
Client: Yeah, I know, but I thought since you loved the shop so much that you would go above and beyond.
Me: So you expected me to inventory your entire store and create a payment gateway without any of your info, for free, because I like your store?
Client: Yeah, I just thought you were a loyal customer and cared about model making. I understand but I’m just really disappointed in you.
I found another hobby store to shop after that meeting.