I have been working on an app for a client and it is almost done. So far it has been smooth sailing. The customer wanted some nice pictures of the app so that he can show it off to his employees. I loaded the app on some devices, took a couple of screenshots and sent them to the client.
Client: Thank you for the images. The app looks nice but I would like to have the actual photos of how it looks on a phone.
Me: The images I send are exactly how the app looks on iOS and Android.
Client: No they are not. I require SCREENSHOTS, not images.
Me: These are screenshots. They were made while the app is opened on the phones.
Client: No, they are not screenshots. My iPhone has a home button and a camera on the front. I don’t see those in your images. So please make some actual screenshots and send them to me.
So at this point, I realized that the client’s definition of ‘screenshot’ is little different than what it actually means and that he wanted the actual physical shape of the phone around the screenshot. I didn’t feel like arguing about it and just proceeded with the “screenshots” with the physical device around it.
Me: Here are your screenshots for Android and iOS. (Taken on iphone 10 and Samsung S8)
Client: I don’t need iOS/android. iPhone and Samsung are popular right now and those are the screenshots I want. Can you convert them for me?
Deep, heavy, long sigh…