I make bespoke cosplay for folks going to conventions. Obviously, COVID-19 has caused problems for me, but at least it wasn’t my only gig.
I’d made a cosplay for a client (Maka Albarn from Soul Eater if you want to know) right before the pandemic hit. Two weeks later, they contacted me on one of my messaging apps:
Client: I’d like a refund.
Me: I don’t do refunds, which my website clearly states. Is there a problem?
Client: Well, I can’t wear it to con.
Me: No, I suppose you can’t.
Client: So I want to return it.
Me: I can’t return my time, or the supplies that I used to make it.
Client: But it’s not fair!
Me: You’d rather it wasn’t fair for me?
I could see them typing and deleting a response for minutes. They were definitely trying to find the way to say “yes” that didn’t make them seem like a jerk.
They didn’t find it.