I’m a product designer working for a small in-house design agency that develops clients’ ideas from concept to mass manufacture, and standard procedure is to design a computer model of the product, then create a machined solid-plastic-block prototype of the product to show the client before we commit to highly expensive moulds for mass manufacture.
This was a phone call we had with a client who we had produced a complex, multi-component prototype for, and were asking if we could borrow it for some re-analysis.
Me: So would it be alright if you sent the prototype back to us so we could take a few measurements and make some changes to the design?
Client: Oh we don’t have the prototype any more.
Me: You don’t have it? Where is it?
Client: It got thrown in the bin.
Me: What? Why?
Client: Well our office was quite cluttered already, and we had a bit of a clear-out last week.
(this prototype was approximately 100mm x 100mm x 80mm, about the size of a large orange)
Me: But it cost you £4000…
Client: Yeah, but this sort of stuff often happens.