This client has a habit of always requesting content changes last-minute even tough she could do it herself. This exchange happened at 5 PM on a Friday.
Client: We need the content for [large event] up by Monday morning
Me: We need some time to do it as we have other projects, but we can have it done by Thursday. Or you could do it yourself.
Client: We’re a big international company, we expect this service! And I don’t have time to do things like that by myself.
We add the content and charge the client with an express-fee.
Client: We’re a small local company, we don’t have the money to pay express-fees!