Client: We’re going to need the same signage you
made for our new store too. How much will that cost?
Me: Let me find a printing shop in that area and I’ll get you a quote.
Client: You can’t just tell me?
Me: Different print shops charge different rates, you
don’t want to have them printed here and shipped, that’d be pretty expensive.
I’ll let you know.
Client: Cool, I need that in twenty minutes.
Me: It’s going to take longer than twenty minutes.
Client: So an hour?
Me: Print shops will be closed by now, I can have them by the end of the
Client: Why does it take so long?!
Me:Let me put it to you this way. You know how you complained
about that “crazy woman” that called earlier demanding that her 10,000 unit
order of handmade products that she placed this morning needed to be shipped
out tomorrow or she would take her business elsewhere?
Client: What about it?
Me: She’s at your mercy. I’m at the mercy of another
company, and right now, you’re being her for me.
He left without saying
a word and waited patiently. Quotes were received and approved. I never heard
another peep of complaint.