Client: This isn’t exactly what we were expecting to see.
Me: Sorry to hear that. If you can give us some specific brand or messaging challenges that we haven’t solved properly, we’ll be happy to address them with some new solutions.
Client: It looks like you designed it in Microsoft Word
I didn’t. It didn’t.
Client: Let us regroup and we’ll get you consolidated feedback.
Later that day they sent back a PowerPoint document with hacked up screenshots of our presentation deck, with very prescriptive (and horrible) suggestions on how to redesign the site.
I hate that they suggested I used Word but thought PowerPoint was a perfectly acceptable tool to use.