Client: These drawings you sent me are all screwed up. This is an abomination and you should be ashamed.
Me: What’s wrong with them, exactly?
After a lot of back and forth, I figure out the issue.
Me: I think I understand. The drawings you are having issue with were ordered and shipped last month.
Me: And the issue is that you are missing a bunch of drawings from the set?
Me: And the drawings you are missing were sent to me, by you, yesterday?
I can tell it’s not quite sinking in.
Me: So, you ordered and got drawings last month.
Me: Then, yesterday, you sent me new drawings.
Me: That you wanted in the set I sent you last month.
Client: Yes. What aren’t you understanding!?
Needless to say, I now make that client put all his orders in writing before he signs off.