Client: So when you were away, the girl I talked to said it would be much easier for your people to do the typesetting if it was all typed out in Word first.
She hands me a printed document.
Me: That’s great, but it would be much better if you could just email us the Word file, so you won’t have to pay for us typing it all out again.
Client: Oh, you’re brilliant! I knew you would come up with great ideas! That’s why you’re in this business!