Client: My boss asked you to grant me access to this software, but it’s still not working! I can’t do any work without it!
Me: Ok, I’ll check your account. Can you please hold the line a minute?
Client: Yes, but just a minute, ok? I really need this access quickly!
Me: Your access is indeed not granted, but I can’t find the approved request from your boss. When was it sent?
Client: Well, when I started working on this department, obviously, since I need this software to do my job.
Me: Can you tell me on which date you started, then?
Client: Can’t remember exactly, but it was about 2 or 3 years ago.
Me: … and you can’t work without it, right?