been emailing you guys for months and you haven’t even acknowledged receiving
my email, and this problem keeps happening and it is so frustrating!
Me: Oh I’m
sorry to hear that, let me look in our ticket system to see…
has been going on for months!
Me: Just checking, are you sure you were sending
it to the right email?
And you guys just ignore me!
Me: Hm. The
last email we received was on August 20, last year.
YOU MEAN YOU WERE WAITING UNTIL JUST NOW TO TELL ME YOU WEREN’T GETTING MY
Me: Well, if
we don’t get them, we don’t know you’re trying to send them.
here is my sent folder: last email was January 20th.
Me: Can you read out the address you’re sending them to, letter by
did, and sure enough, they’d misspelled our address by one letter.
looked up the URL the client HAD been sending email to. Turns out, it was a
Hispanic TV Broadcasting company. Since it was a valid address, she didn’t get
a failed to send notice.
politely instructed the client how to change their contact address in Microsoft
Outlook, so problem solved, but I received a LOT OF ANGER for their