Client: I hate the logo. I really really hate the logo. I can’t bear to look at it. It makes me sick just to see it. I want you to design another one!
Us: Erm… why? You approved it a few months ago.
Client: Yes, but you knew I didn’t like it then. You need to change it.
Us: You approved it. You had your business cards printed.
Client: Yes. I hate them too!
Us: If you want a new logo, we’ll be happy to help, but we would have to charge you for it.
Client: (almost screaming) What? Why the fuck should I pay you for something that I hate! You pressurised me into approving it. I can change my mind if I want to. It’s my prerogative as a customer to change my mind. And I hate the website too.
Us: You had the opportunity to change your mind during the design process, but didn’t. You approved everything. And what’s wrong with the website?
Client: I fucking hate it!
Us: But it’s exactly what you asked for.
Client: I know it is, but I’ve changed my mind. I can do that. And I’m not paying you until I’m happy with it!
Us: You’ve already paid us for it.
Client: I’m going to take you to court, and trading standards.
Us: We’ll miss you as a client.