Client: Hey – you didn’t publish one of the stories I sent you!
Me: Oh, sorry, do you know which one?
Client: No, but I’m sure I emailed it to you. Can you look back at my emails and compare with what you published?
Me: (looks at a list of dozens of emails sent over two weeks containing just links and with no subject line, without communication or purpose)
Me: …No. No, I cannot.