This just happened and I need to let off steam.
I work online as a freelance artist making digital paintings. Last year I had a client say she wanted a portrait, and I gave her my details to pay. After she pays, I asked her for what she wants and to send me some details and some references – but she never replied.
I wait for a while, then I wait some more. Still, she never replies to my messages. I follow up periodically, checking in, seeing if she has anything for me, but nothing. A whole YEAR goes by, and by this point I have forgotten – I didn’t know whether to automatically refund her, or just reach out again. I’ve had 100+ clients and no one has ever done this, and I’m confused.
She reached out tonight, on a Sunday, very incensed and angry.
Client: I paid for a portrait, and you never did ANYTHING.
Me: I tried many times to reach out to you for input, direction, anything. Here are screenshots of my attempts. I can’t make the painting without your input – did you want me to magic something out of thin air? If you still want it, then I can start now, but I will still need some direction.
Client: No! You charged for a service that wasn’t given!
This may not be the worst client story ever but I am so damn annoyed that a client would act like this is my fault, even though I was fully communicating, and she left me unread for a YEAR.
Life happens, we get busy, but I just do not understand her horrible attitude and general nastiness, not to mention trying to blame me for everything.
I know COVID is making people nasty but damn.