I am a wedding supplier but work in schools during the week. This exchange has just happened with a wedding client:
Client: Hi, I’d like to book you for my wedding on 13/05/20. Are you available?
Me: Hi! I will have to check about that as it is a Wednesday and I work in schools. Leave it with me to talk to my boss and I’ll get back to you.
I then arranged a phone call with the boss of my day job, to see if it would be possible. I work for a very good company who can be flexible, but this time my boss said it’s too far in advance to be sure, so better say no.
Me: Hi, I’m afraid I am unavailable on that date as it is term time. I’m sorry.
Client: So you’re working on Saturday 23/05/20??
Me: Umm… you asked for the 13th, which is a Wednesday. Did you mean the 23rd? If so, I’m free.
Client: Yes! 23rd!
Not only did the client get their own wedding date wrong, but they didn’t even apologise or acknowledge their mistake! They KNEW I went out of my way to clear that date already! Own up!