I’ve been doing pro bono work for a charity recently. I created and updated a website, ran the social media (whenever they remembered to send me any updates, which was never), and even get involved with fundraising.
The founder is… not tech-savvy, but this text conversation (verbatim!) took it to a new level…
Client: Hey [my fairly common name misspelled] I need access to the account now so I can see who has donated to send a thank you email
Me: [my actual name, for the 100th time]*. The PayPal login is [this] and the password is [this].
Client: How do I login? Lol!!!
Me: Open PayPal and click login.
Client: The donate button on the website?
Me: No, the PayPal website.
Client: What is PayPal?
Me: Are you joking?
Client: No, can you send me a link?
Client: [googly eyes emoji]
Several minutes later I receive a screenshot of the PayPal login page. It seems the founder has locked us out.
Helping a charity is good, right? RIGHT?