Because I’m a freelance digital artist who works from home, I have limited storage space for my customers’ work and cannot (yet) afford to pay for any kind of off-site, long-term storage for customers’ old files. Therefore, I give every customer a copy of their files either on CD/DVD or USB, according to their preference, and inform them that if they happen to need additional work done after a week’s time, they will need to provide me with the files again. Even though I also keep a CD copy of the files myself in storage, I try to stick to this policy to prevent customers thinking I’m their own personal Dropbox service. Not only that, but me keeping all their files puts me on the line if anything happens to my PC, like a system crash, hardware failure, etc. I refused to take on that sort of liability. The customer in this story contacts me months after we’d completed her project: a business card and matching stationery set design.
Client: I need you to make edits to my files for me.
Me: Sure thing! If you could just email your files, I’ll get right on it.
Client: But you said you would keep them!
Me: I said I’d hang on to them for about a week in case you happened to need changes, and then after that, it was up to you to handle your own files.
Client: And that’s like 30 days, right?
Me: No. A week is 7 days.
I refrained from mentioning that even if a week WAS 30 days long, this customer was several “weeks” past the deadline, anyway!