Friday: Small business client site goes live.
Monday: Very irate call:
Client: Why isn't the site #1 in Google search?
This was, sadly, before I started using contracts and worked on a less structured level with friends.
A friend contacted me with a request.
Client: Hey, I need a new logo, are you available?
Me: Hey, remember when I did your last logo to your specifications and you declined to pay for it because you didn't wind up using it?
Client: What's the problem? We didn't use it!
Me: Look. If you want a new logo, I'll do it, but the catch is that you pay for it.
Me: Even if you don't use it.
Client: Yes, yes, fine!
I do the new logo, to his specifications, and he doesn't wind up using it.
Me: All right, whatever, that'll be $$$ please.
Client: Why should I pay for a logo I'm not going to use?
Client's original request was for a brand refresh, seminar content & material design, and an eCommerce upgrade to their website.
Client: We've received your quote, but can't afford it.
Me: I'm sorry to hear that. Tell you what - if you'd like, you can hire me as a coach for a fraction of the cost and I'll guide you through doing the work yourself.
Simple? Yes. Easy to understand? You'd think so.
After months of stalling and admitting they didn't want to do the work, the client left for the summer and, upon returning, surprise! They requested to pivot and change directions. At that point, I had already paused on retainer payments because we weren't doing any meaningful work (BTW - only an idiot is nice and does this). I advised that a change in scope would end our current contract. Client obliged and I even – shockingly – suggested other vendors (again, only an idiot is this nice).
Client agreed. We parted ways. They met with suggested vendor. Happy Ending!
Client: How much of the fees we paid you will be forwarded to the new vendor to continue the project on your behalf?
Fast forward months and months and emails and harassing phone calls later and my lawyers send the client a letter only to be met with a full dispute and a chargeback from Wells Fargo for "product not received". I didn't sweat it because I have plenty of evidence and it should have been overruled. Except it wasn't.
Now I have options:
Curious oh wise CFH community: what would you do?
You have to suffer for your art. If you truly care about something, you'd do it for free. Great artists aren't recognized in their lifetimes.
We've all heard these ideas, and internalized them to some extent. Duane Jones fights back against them with his clothing and lifestyle brand, Art Pays Me, reminding everyone that what you do, and who you are, has value. It takes courage to turn creativity into a business, and he talks with Kyle Carpenter about why the world will be a better place if more people can get paid for their art.
It's a great and illuminating talk about how to change your mindset towards being the kind of artist who gets paid. Tune in for the REAL difference between art and craft (and believe us - it's the best definition you've ever heard).
Want to support the show?
Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price!
Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH
Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.
I’m a web designer. This particular client has a massive website, consisting of tens of thousands of pages.
Client: I want to take out this sentence.
Me: Thanks, I can do that right away. Can you send me the URL?
He sends a screenshot of the offending sentence, circled in red, no URL.
Me: This is great, thank you. Can you tell me what page this is on?
Client: It’s on the [company name] website.
Client: The router you installed isn’t working!
Me: What exactly is the issue?
Client: The internet was down two hours ago, when we called.
Me: You also have IPTV set up, right? Was the TV working, or did it display an error?
Client: I don’t know. The power was down in the whole building.
Me: And you expected your internet connection to work… why exactly?
Client: Why wouldn’t it work if it’s wireless?
Client: I saw your portfolio on Behance and really like it… can you come to our office in [nearby town] to discuss a project?
Me: That’s actually pretty far from where I live. Can you send me a brief so I can decide if I want to make the trek?
Client: It’s a very confidential project… You come here and I’ll explain it to you.
Me: At least tell me the something: medium, budget, direction, anything. Budget, anything… It will take my whole day to come there, meet you and return and if I don’t want to take the job then that’s a big waste for me.
Client: We want a 5 minute 3D animation like Toy story from you.
Me: …But i don’t do 3D animation. I do 2d animation and illustrations.
Client: Why don’t you come here… I will explain it you.
At this point, I don’t know if it was really a job or if someone wanted to kill me.
This week’s deal is on a pack of 109 fonts with all the bells and whistles, selling for only $12.
If you read our site, chances are you appreciate a beautiful font for what it is: a piece of art in its own right, and a powerful tool for nailing a design. This bundle includes 109 fonts in 75 font families, featuring a wide array of OpenType features and language support. Use Evergreen for indie cool, or Happylife, the “very kind and romantic” font for aspirational designs. Cupcake! for designs that are cute and sweet, or Peppermint for designs that are a little more off-kilter. I don’t have to tell you how to do your jobs. You see the possibilities.
The listed price for all of these fonts is $1800. That’s obviously too much, but the discounted asking price of $12 is frankly way too little, so get on it.